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Billing

Billing section shows you all details about your subscription, payment method and invoices.

To access billing page, click your name on the top right of screen, then click Settings on the dropdown menu.

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On the setting page, choose Billing from right menu.

Billing Model​

MaxConv billing is a subscription-based model. The billing cycle begins when you subscribe, and it will be renewed automatically on a monthly basis.

Each subscription consist of base fee and overage fee. The base fee is charged upfront, while overage fee is charged at the end of your billing cycle to calculate your overage fee based on your usage of current billing cycle.

Subscription​

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All user will on Free plan when registered, which include:

  • 150,000 events per month
  • 1 customer domain with free SSL

Upgrading Plan​

When you need to track higher traffic, you may want to upgrade your plan, you can do it at any time, the upgrade happens immediately.

When you are upgrading from "Free" plan to one of paid plan, your billing cycle's start and end date will change. However, if you upgrade from paid plan, then your billing cycle's start and end date will NOT change.

  1. Click the Change Plan button under "current plan".
  2. Choose the plan you want to upgrade to.
  3. (Optional) If you haven't set payment information before, you will need to enter your payment details.
  4. Check your order summary and click the Confirm button.

Downgrade Plan​

Note

The downgrade will be processed at the end of your current billing cycle.

To downgrade your plan:

  1. Click the Change Plan button under "current plan".
  2. Choose the plan you want to upgrade to.
  3. Check your order summary and click the Confirm button.

You can find your downgrade processsing time under your current plan:

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Invoices​

Here you can see the list of all payments and associated invoices.

To download an invoice, click Download button on PDF column.